FAQ

We answer all your questions about our vehicles, our services and our rental service at Genève Aéroport.

Car rental

Our agency offers 5 categories of vehicles for rent : City Car, Economic, Compact, SUV, and Van. Click here to discover all our available cars.

Yes, you can cross the border to go to France with the car. However, please notify the agency during your reservation for the necessary arrangements.

Yes, we offer automatic cars for rent. Click here to discover all our available cars.

The basic Casco insurance covers damages inflicted on third-party vehicles but does not cover damages to your own rental vehicle.

For complete protection, you have the option of subscribing to the full Casco insurance for an additional fee. This offers extended coverage, including for your vehicle.

You can indicate your preference during the reservation.

Yes, you can request to rent a child seat.

We have seats suitable for all ages, available upon request and for an additional fee.

If you wish to rent a child seat, please notify us at the time of reservation. We will customize your quote accordingly.

Yes, our vehicles are equipped with snow tires in winter. This service is included in your reservation.

We also offer chains on request, for an additional fee.

If you are interested in renting chains, please specify this when making your reservation.

Yes, we do offer chains to equip our vehicles in winter. These are available upon request, for an additional fee.

If you are interested in this option, please notify us in your quote request.

Please note that all our vehicles are automatically equipped with snow tires in winter (included in your reservation).

Yes, we have ski racks available for rent.

This service is charged additionally. If you wish to rent ski racks, please indicate this when making your quote request.

Booking and prices

You can rent a car:

  • Online, by filling out the quote request form,
  • By phone at +41 22 710 72 72
  • By visiting our agency directly, located in the ICC building, opposite Geneva Airport.

Yes, you can book a car as a young driver, with additional fees for all the necessary insurances. Please mention this at the time of reservation.

The rental price varies depending on the model and duration of the rental. Make an online request to get your personalized quote.

To get a rental quote, you can:

  • Fill out the online form,
  • Contact us by phone at +41 22 710 72 72
  • Visit our agency, located in the ICC building opposite Geneva Airport.

If you want to book a vehicle for specific dates, fill out the online form.. We will send you a personalized quote adapted to your request.

We accept the following payment methods: credit cards (Visa, MasterCard, American Express), cash payments, and bank transfers for advance reservations.

Yes, it is possible to rent with a debit card, but the deposit will be blocked on a credit card.

In case of doubt, you can contact us:

  • By phone, at +41 22 710 72 72

By email, writing to contact@cityautorent.com

Please contact us for any requests related to an existing reservation:

Pick-up and return of the vehicule

The City Auto Rent rental agency is located in the ICC building, in front of the Geneva Cointrin Airport. The exact address is : Route de Pré-Bois 20, 1215 Geneva.

This strategic location allows us to exempt you from airport taxes on your car rental. This strategic location allows us to exempt you from airport taxes when renting your car.

The vehicle pick-up is quick and easy. All documents are prepared in advance. You just need to present your ID, driver’s license, and the payment method used for the reservation.

All necessary information for the smooth pick-up of the vehicle will be communicated to you upon confirmation of your reservation.

Upon request, we can pick you up at the airport for free.

The return of the vehicle takes place at the agency. We check the condition of the vehicle with you and carry out the administrative formalities quickly.

Upon request, we can drive you to the airport for free.

Yes, we can pick you up at the airport upon your arrival and take you back there after the vehicle is returned to the agency. If you are interested in this free service, please let us know at the time of reservation. reservation.

No, both pick-ups and returns of vehicles are exclusively done at our Geneva agency.

Yes, we can arrange for your vehicle rental after 10 PM. Indicate your desired pick-up time when making the reservation. reservation.

In case of emergency

In case of a breakdown or accident with one of our rental vehicles, please:

  • Ensure your safety and that of the passengers by getting to a safe place,
  • Contact emergency services if necessary, [Emergency : 144 – Police : 117]
  • Call our 24/7 roadside assistance at the number indicated in your rental contract,
  • Follow the instructions of our assistance service which will guide you on the steps to follow.